Your personal data is a trust we uphold with full commitment. This document clearly explains how surewin bet collects, uses, stores, and protects your information.
Six core principles that guide how surewin bet handles your personal data — with full accountability and transparency.
All data transmitted between your device and surewin bet's servers is protected with high-grade SSL 256-bit encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB.
Surewin bet operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, storage, and processing activities comply with the seven data protection principles set out in the Act.
Surewin bet does not sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs to you — we are merely its custodian.
As a surewin bet member, you have the right to access, rectify, transfer, and delete your personal data at any time. All requests are processed within 14 business days.
In the event of any security incident affecting your data, surewin bet is committed to notifying the relevant authorities and affected members within 72 hours.
Surewin bet's security systems operate around the clock to detect and prevent unauthorised access, cyberattacks, and any fraudulent attempts that could compromise our members' data.
This document outlines surewin bet's privacy practices and your rights as a member with respect to your personal data.
Surewin bet values the privacy of every member who trusts our platform. This Privacy Policy sets out in detail how surewin bet, as a responsible data controller, collects, uses, discloses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering as a surewin bet member or continuing to use our platform after this policy's effective date, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Our commitment: surewin bet has never sold, and will never sell, members' personal data to third parties for marketing or advertising purposes. Your data is collected solely to deliver and improve our services to you.
Surewin bet collects various types of personal data depending on your interactions with our platform. The following are the categories of data we may collect:
Surewin bet collects your personal data through a variety of transparent means:
Surewin bet uses the personal data you provide for the following purposes, all of which are legitimate and necessary for the operation of our platform:
We will not use your data for any purpose not stated above without first obtaining your renewed consent.
Surewin bet does not sell or rent your personal data to any third party. However, we may share your personal data in the following limited circumstances:
All third parties who receive your data from surewin bet are bound by data protection agreements that require them to handle your information to a security standard equal to or higher than our own.
Surewin bet stores your personal data on secure servers with multi-layered security measures. Below are the retention periods and security practices we apply:
While we take all reasonable precautions, no internet security system is entirely foolproof. We encourage you to take your own protective measures, such as using a strong password and keeping your login credentials confidential.
The surewin bet platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality — login, session management, and security. Cannot be disabled. | Session / 30 days |
| Functional Cookies | Saves your preferences such as language, display settings, and personal preferences to improve your browsing experience. | 1 year |
| Analytical Cookies | Collects anonymised data on how members use the platform to help us improve surewin bet's performance and content. | 2 years |
| Security Cookies | Helping detect suspicious activity, prevent fraud, and protect your account from unauthorised access. | Session |
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the surewin bet platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by surewin bet:
To exercise any of the rights above, please contact surewin bet's Data Protection Officer at privacy@surewinbet.bet. Your request will be processed within 14 business days. Identity verification may be required before a request is processed.
The surewin bet platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from children or individuals under the age of 21.
If you discover that someone under the age of 21 has registered an account on surewin bet, please contact us immediately at privacy@surewinbet.bet and we will take immediate action to close the account and delete all associated data.
If you are a parent or guardian and suspect that your underage child has accessed the surewin bet platform, please contact us immediately. We take the protection of minors extremely seriously.
In operating the surewin bet platform, your personal data may be processed by servers or systems located outside Malaysia — for example, for cloud computing services or technical infrastructure used by our international game providers.
When this occurs, surewin bet ensures that:
Surewin bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. All updates will be published on this page with a revised "Updated" date.
For significant and material changes, surewin bet will provide advance notice through:
Continued use of the surewin bet platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the surewin bet Data Protection Officer through the following channels:
We are committed to responding to all privacy-related inquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.
Answers to the questions Malaysian members ask most about privacy and data security at surewin bet.
Register for free and enjoy a Sports Betting & online casino platform that is not only exciting to use, but also protects your privacy to the highest standards.